Where to Start - A Death Has Occurred
Planning your loved one’s cremation can be overwhelming, but you’re not alone. Our staff is here to support you and help you through your grief journey. To help you get started, below is some helpful information. But please feel free to contact us with any questions.
When a loved one dies at home or somewhere that isn’t a healthcare facility, you’ll need to contact emergency personnel before they can be taken into our care.
If your loved one dies in hospice care or in a healthcare facility, they will notify the proper authorities, including your chosen funeral home if they have that information.
If your loved one is taken to "the Coroner's office or "the morgue", we can assist you in notifying them of your wishes. In most cases, this must by done in writing by the legal next-of-kin.
Once your loved one is released to us, our transfer specialists will bring them into our care.
If you're unsure of what to do, please don't hesitate to give us a call.
Once your loved one is in our care, a member of our team will contact you by telephone to discuss next steps. We'll talk with you to better understand your needs and make recommendations. In most cases, all needed arrangements are made remotely.
This process will include:
- Gathering needed information
- Preparing and filing the death certificate
- Signing documents to allow the cremation
- Selecting an urn, or any other necessary products
We want to make this process as simple and stress-free as possible, so please have the following information about your loved one:
- Date of birth
- Place of birth
- Full legal name and home address
- Social security number
- Father's name
- Mother's maiden name
- Highest education
- Veteran's discharge papers (DD-214), if applicable
- Names and relationships of survivors